How do self-guided viewings work?

Self-guided viewings allow you to view a place on your own schedule as soon as you'd like - no need for back and forth with the listers.

They're also completely private. You will have an hour to yourself in the unit. This makes self-guided tours ideal for finding apartment while social distancing.

Here's how it works:

1. Click the blue "schedule viewing" button

You will find this button on the right of the listing page underneath the price and application requirements.

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2. Choose a time

You'll see the next available viewing window first in the list. Choose a single, one-hour slot.

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3. Get verified for viewings

Before your viewing slot starts you'll need to verify your identity. In order to get the code for a self-guided viewing, everyone is required to do two things:

  1. Verify your identity. We need to know that you are who you say you are in case anything is reported damaged or missing during the viewing.

  2. Put a card on file. You'll also be asked to have a payment method on file. You will never be charged unless a damage report has been filed and verified by our team.

To make sure you're verified, either follow the steps from the listing page after scheduling your viewing or go to the "Personal details" tab of your Flip profile and scroll down to the section called "Identity".

We use Onfido for identity verification and Stripe to hold your payment information. Both use AES-256 encryption to secure your data.

3. Use your one-time code to get the key

Once you have verified your account you'll be able to view the exact listing location. There will be a keybox hanging on the door of the apartment or house that you're viewing. You'll type your one-time code on the front of the keybox and it will open. The key will be inside of it. Open the door, put the key back inside and leave the keybox as you found it.

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4. Show yourself around!

Do what you need in order to get a sense of what it would be like to live there - run the faucets and the shower, open the fridge and open closets - just remember to leave things as you found them.

If you need help during your self-guided viewing you can text our SOS hotline and someone will respond right away (you'll see the number once you're verified).


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