How do Flip's apartment viewings work?

We created a trustworthy way for people to view apartments without the hassle of coordinating schedules and waiting for a stranger to open the door for you. Once your account has been verified you can pick up a set of spare keys, show yourself the apartment, and return the keys after you've checked it out.

This means you'll be alone in someone else's apartment, and with great privilege comes great responsibility: we require apartment viewers to verify their identities on our platform, as well put a payment method on file, in case anything is damaged or stolen while you're in the space.

Some details on how to schedule a viewing:

1. Choose whatever time window works

When you inquire about a listing you'll see a button that says "schedule a viewing" at the top of the screen. Press that and choose a one-hour time window that works for you.

2. Verify your identity

To keep everyone safe, we require a couple of extra verification steps before you can get access to the apartment. We use your photo identification and biometric analysis to confirm that you are who you say you are. This means you'll upload your license and take photo of yourself, and our platform will analyze both. You'll also be asked to have a payment method on file in case you don't follow our viewing guidelines (e.g., not returning the keys). We haven't had to charge anyone yet and hope we never do!

We use Onfido for identity verification and Stripe to hold your payment information. Both use AES-256 encryption to secure your data.

3. Get the access code

Once you have verified your identity, you will be able to view the listing location and detailed instructions on how to view the unit.

If your viewing requires a keybox, the access code for the keybox will be revealed when your viewing period starts. Find the keybox, type in the code, and grab the keys.

Otherwise, you'll see instructions on where to find the keys.

Be sure to allow enough time to return the keys before the end of your viewing window. For example, if your viewing is from 1pm-2pm, you must return the keys before 2pm.

If you have any questions about how the Flip Keybox works, please head here.


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