My keybox access code works, but the keybox isn't opening

If the keybox flashes a green light after you enter your code, that means your code was accepted and the keybox should have unlocked. If you aren't able to get the keybox open, please see the possible causes below.

Something is jamming the locking mechanism

It's possible that a key (or something else) has gotten caught up in the locking mechanism. Grab the keybox by the shackle and firmly tap it against a hard, non-abrasive surface. Do this a couple of times and then try unlocking the keybox with your access code.

  • Press the back arrow on the keybox to clear any previously entered numbers.
  • While the keybox is illuminated, enter your access code. Make sure that you hear a beep after each number.
  • After you've entered the code, press the unlock button. The keybox should flash a green indicator, confirming that it was successfully unlocked.

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